Frequently Asked Questions

What are steps?

Steps are virtual goods used for paid content and features within the Service — in-depth interpretations, premium conversations, supporting a character. Some things, like basic character conversation and the base reading, cost no steps at all.

How do I top up steps?

Pick a step package on the Shop screen and a payment window opens. Payments inside Korea are handled by NICEPAY, and payments outside Korea by Stripe or PayPal, so the methods available to you depend on your country. Your steps are added to your balance as soon as the payment goes through.

Can I get a refund on steps?

Yes, in full, if you request within 7 days of payment and none of the steps from that payment have been spent. Payments partly spent and steps granted free of charge are not refundable. Story readings and the dog and cat readings can be refunded until the result is opened. The Refund Policy page explains how to request one and how long it takes.

Why does the in-depth interpretation take time?

It is written by AI in real time from the birth details you entered, so it can take a few minutes. If it stalls or fails, use the “Try again” button on the screen.

Can I take the reading at face value?

The readings, fortunes, and character replies are entertainment and reference content grounded in traditional saju theory. They do not replace medical, legal, or financial judgment, or professional counselling — please consult a professional for decisions that matter.

I want to delete my account and data.

After signing in, choose ‘Delete account’ at the bottom of My Page to delete your account and personal data in the app. Deleted data and remaining Steps cannot be restored.

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